Account

Do I need to create an account to place an order?

Yes, you do need to create an account to order. There are some great perks to creating an account – you can easily re-order your last order with the click of your mouse and can receive news and promotions directly to your email inbox.

How do i create an account ?

You can quickly create an account by clicking on the Create Account tab along the top of this page. A new window will appear where you can input your account information. Alternately, you can create an account when you complete your first order (select the “I’m a new user!” option).

How will you use my information?

We primarily use your information in ordering to fulfill your food order – this includes potentially calling you to clarify menu selection or delivery address. You may also opt-in to receive promotional information including coupons, discounts, and seasonal offers.

I have an account but forget my password – how can I sign in?

When you try to sign in, either using the “Sign In” tab at the top of this page or during the ordering process, a new window will open up asking for your E-mail Address and Password. There is a link “Forgot your password” – when you click on this link, you will be asked to submit your First Name and E-mail Address. We will then send you a link to recover your password to your email address. Follow the instructions and you’ll be back in your account in no time.

I need to change my personal information – how can I update my account?

You can quickly update your account info – just click on the “My Account” tab, and click on the “edit account info” link. From there you can update your name, email address, and opt in or out of receiving promotional emails from us.

If you need to change your address, select the address from the drop down menu, and click on the “modify this address” link. There you can change the address, phone number, and label for this address. You can also delete that address from that page if you.

My first order was delivered to my work, but I’d like this order to come to my home – can I have two addresses in my account?

Definitely! You can have many different delivery addresses associated with one account. If you’d like to add a delivery address, click on the “My Account” tab then click on the “add delivery address” link. Fill in the address information. We’ve even added a field so your different addresses can be labeled making life easier for you.

Menu

Can I browse the menu before ordering?

Yes! Just click on the Menu tab along the top of this page.

I have a question about a menu item – where can I get more info?

If you have a question about a menu item, feel free to call the restaurant directly and ask. You can place your order on the phone at the same time or keep browsing the online menu after you’ve gotten your answer – whatever works best for you!

Ordering

What’s the difference between Delivery, Takeout, and Re-Order?

Select Delivery to have your food and beverage order conveniently delivered straight to your home, business, or anywhere you happen to be. If your address happens to be outside of the delivery area of the restaurant, we’ll let you know and you can still have the option to Takeout. If you’d like to swing by the restaurant to pick up your order when it’s ready then Takeout is the option you should pick. Re-Order allows you to choose from a list of your recent orders, make modifications (if needed), and speed up the ordering process even more.

How do I order?

1. Browse the menu and decide which items you'd like to order
2. Select what you'd like to order by clicking on the located beside the menu item.
3. Follow the modification instructions (if any). Your instructions will be written in red and you can select your modifications by clicking on the , same as when you chose the menu item, then clicking on the “Next Step” button. If there are multiple modifications to select, you will continue making selections until the “Add To Cart” button.
4. You can then continue adding more menu items to your order. As you add menu items, you will be able to see a running total under “Your Order”.
5. You can add a gratuity for your delivery driver at the bottom of the menu using your debit or credit card, if you’d like. The default amount set is $1.00, but you can click the button to increase that amount.
6. Once you have completed your menu item selection, you can now click on the “Place Order” button. You must then confirm that your order is correct (if not, you can make amendments), create or login to your account, select your delivery address, choose your payment method, and even enter a coupon code (if available). Click “Place Order’ again to finalize your order.
7. You will receive a confirmation email to the email address you used when creating your account once your order has been received by the restaurant.

Is there a minimum order?

There can be a minimum order amount for delivery; if so, the amount will be listed underneath the restaurant’s name and phone number on the menu page. Also, if you select items that do not meet the minimum for delivery and attempt to place your order, you will be given the option to either add more or choose Takeout rather than Delivery.

How do I know if my order went through?

Once you place your order and your payment is validated, you will receive an email confirming (or rejecting your order).

It’s been fifteen minutes and I haven’t received a confirmation email. What should I do?

First step is to check your junk bin, just in case. If there is nothing there, please call the restaurant directly to confirm that they have received your order.

My order was rejected by the restaurant – why?

There are a few reasons why a restaurant may reject your order; the email you received should provide you with a bit more information and probably ask that you call the restaurant to amend your order (may be a simple fix – picking a replacement item for one that they’ve run out of, for example).

Can I place an order when your restaurant is closed?

You can pre-order before the restaurant is open for the day. When the restaurant is closed, you will be asked if you would like to pre-order your meal for either delivery or take-out (and will also let you know when the restaurant is open for either option). You can then select your menu items and choose the time you’d like to have your food delivered or picked up.

Can I place an order over the phone? I don’t trust websites!

YES, by all means call the restaurant if that is your preference

We prefer that you place an order directly on our website – this way you can take your time browsing menu items or chat with your friends without feeling rushed to order. No need to worry about ordering over the internet; our website is secure and uses the latest technology to keep your information safe.

If you feel unsure of sharing your credit card or debit information on the website, you can choose the “Cash on Delivery” option.

Can I repeat an order I’ve previously made?

If you’d like to re-order an order you’ve placed recently, you can just select the “Re-Order” option. That will bring you to a page that shows your last few orders. Choose the one you’d like to repeat. You can even modify the order if you’d like to add something (or take something away).

I have a food allergy – how do I let the restaurant know?

You can add your food allergy, special instruction, or comment with your order on the checkout page in the comments box. If you have a severe allergy or serious concern, please feel free to call the restaurant to inform them directly.

Payment

I don’t have a credit card - can I pay cash?

Yes, you can pay using cash at the restaurant when you pick up your take-out order or when our driver delivers your order.

What credit cards do you accept?

We accept Visa and MasterCard.

How do I use a coupon code?

First, select all your menu items and click the “Place Order” button. After you have confirmed your order, account info, and payment method, you can enter the coupon code into the field near the bottom of the page. Click on the “Validate coupon” link to apply the coupon. Please note that you can only use one coupon code or promotion per order.

I inputted my credit card information, but the website says “Your transaction was Unsuccessful”. What happened?

The payment processor may have considered your transaction “Unsuccessful” for a few different reasons – maybe you mistyped your credit card details or your card is expired. You may click on the “click here to choose another payment option” link to try your card again or to choose a different method of payment.

My credit card bill shows a charge from Menu.ca, not the restaurant…who is Menu.ca?

Menu.ca provides services to the restaurant, include payment processing. This means that any charges you are billed by the restaurant will be in Menu.ca’s name.

Delivery

Do you have a time guarantee?

We don’t have a time guarantee but do promise to deliver your order as soon as possible!

How do I know when to expect my order to be delivered?

On the confirmation page, you can choose the time that you would like to have your order delivered. The delivery time options in the drop-down begin at the earliest time for possible delivery (to ensure that the restaurant has ample time to complete your order).

Should I tip? How?

You are under no obligation to tip your delivery driver, but if you do, they will certainly appreciate it! If you are paying online, using your debit or credit card, you can click on the button beside “Tip the drive”. The default tip amount is $1.00, but if you would like to tip more you can click on the button multiple times – each click will add a $1.00 gratuity to your order total.

My food is late/never arrived – what now?

If your order is late, please call the restaurant directly to ask for an update. They will be able to let you know where your order is.

Troubleshooting

What if I selected Delivery, but actually wanted to pickup my order?

If you notice your error quickly, you can call the restaurant and ask to change how you’ll receive your food order. Remember, the longer you take to contact them, the higher the chance that your order is already on its way to your address!

Eek! I ordered green olives instead of green peppers – what can I do?

If you call the restaurant immediately after placing your order, they may be able to fix the mistake. But, it’s possible that they have already started to prepare your food as you originally requested. The sooner you reach out, the better!

How do I get a refund?

If you are dissatisfied with your order, please contact the restaurant directly to ask for a refund. The refund will then be applied to your credit or debit card. If you paid cash, you will be able to pick up your refund directly at the restaurant.

I was supposed to receive a refund, but never received it – what’s the deal?

If a refund is processed within a day of placing your order, it’s possible that they money was never deducted from your debit account or credit card. There would be no refund because the money was never received by the restaurant in the first place. If you’ve double-checked your statements and can see that the money left your account but was never refunded, please call the restaurant so that they can take further action.

I didn’t find the answer to my question here – now what?

If your question is regarding menu items, delivery area, food preparation, or service, please contact the restaurant.

If your question is regarding a technical problem with the website, ordering system, or payment processing, please contact Menu.ca at support@menu.ca